Eric Stockton

Implemented an Epic EMR-driven onboarding program for Ambulatory Pharmacy, increasing learner scores by 18.6% (to 97.6%) and new hire job preparedness by 87.5% (from a 68.85% baseline).

Automated onboarding compliance via REDCap, ensuring adherence to TJC, URAC, ACHC, federal, and state requirements, and created an Excel Power Query database for monthly licensure updates for ~250 employees.

Developed an automated assessment and reporting system to evaluate new pharmacy technician knowledge against national certification standards, ensuring regulatory compliance.

Streamlined regulatory compliance by establishing a SharePoint-based training document tracking system and developing PowerAutomate flows for DocuSign integration, providing comprehensive audit support for accreditation surveys.

Provided expert guidance and technical support to the Ambulatory Pharmacy training team, collaborating with leadership on strategic training initiatives and regulatory compliance.

Oversaw all new hire training and continuing education for staff, ensuring competency and skill development across retail operations.

Managed employee portfolios for Retail Operations, ensuring compliance with legal and accreditation requirements, and provided audit support for regulatory surveys.

Audited and updated Standards of Work documents, creating new ones as needed to reflect current practices.

Developed and implemented a comprehensive Customer Service program, including onboarding training and ongoing workshops.

Contributed to the successful launch of Southlake, optimizing production and shipping for efficient prescription fulfillment.

Collaborated with teams across multiple locations to streamline pharmacy operations and improve workflows.

Created a valuable reference guide for insurance rejections, assisting pharmacy staff in resolving claim issues.

Served as a key resource for training new hires and disseminating policy and procedure updates.

Accurately dispensed patient prescriptions in a high-volume retail setting, prioritizing safety and adherence to protocols.

Provided exceptional customer service, addressing inquiries and resolving medication-related concerns effectively.

Managed human resources responsibilities, including new employee training and compliance documentation.

Progressed rapidly from Barista to Store Manager, demonstrating strong leadership and training abilities.

Successfully revitalized underperforming stores through targeted training and development initiatives.

Mentored and coached two Baristas to achieve Store Manager roles, demonstrating a commitment to employee growth.

Served as a Certified Classroom Facilitator, designing and delivering impactful leadership training programs.

Managed daily operations, optimizing scheduling, inventory control, and overall performance.

Developed and implemented innovative sales strategies and training materials to enhance customer service and drive sales.